Booking Terms and Privacy Notice

  1. All bookings made through this website are subject to these conditions. Making a booking is considered acceptance of these conditions in full.
  2. We do not charge a booking fee for bookings made through our website or our office. We do not issue paper tickets - your booking reference is all you need and this will be displayed once your booking has been completed. It will also be emailed to you.
  3. Bookings made through the KACT tickets website are firm once payment has been made and payment cannot be refunded except in line with the dogs condition below. No shows, or passengers arriving after the boat has left its mooring will not be refunded.
  4. We reserve the right to cancel a trip for operational reasons and will try to offer an alternative trip instead. If this is not acceptable, we will refund payments in full in this instance. Refunds will be made to the same card as used for payment. This will be handled by our Devizes office and refunds can take up to 10 days to appear in your account. We do not accept any further liability for costs incurred.
  5. Where different ticket prices apply for a trip, Seniors are defined as over 60, children are under 16, free children are under the age shown on the booking form. Free children (including babies) must still be declared at the time of booking as this is necessary to comply with our passenger safety procedures.
  6. Well behaved dogs are permitted on most of our trips but some trips are not suitable for dogs and this is noted on our website and leaflets. Where dogs are allowed, we cannot promise your dog will be able to join the trip as this decision is given to our skipper on the day who will decide in the interests of all our passengers whether your dog can come on board. If, unusually, you are unable to board with your dog, we will refund your ticket price on application to our office. As noted above, this can take up to 10 days and will be applied to the card used for payment. On the Barbara McLellan, dogs are not permitted, except for registered Assistance Dogs.
  7. Passengers are advised that the Skipper has authority on board to make changes to the trip if necessary for safety or operational reasons, including disembarking passengers who are abusive, acting in an unsafe manner or causing a nuisance to other passengers or other canal users. No refund will be offered.
  8. If your requirements cannot be satisfied through the online ticket booking system or if you have any queries regarding booking or about the actual trip, please call our office to discuss your needs BEFORE you make a booking.
  9. Your details are collected and stored in accordance with the Data Protection Act and GDPR. Your email address and mobile number (if provided) are used only to enable us to provide you with information about the specific trip you have booked and will not be used for any other purpose unless you have ticked the consent box - see below. Your address details are only collected to validate your payment method. Your personal details will be stored on our system for legal and accounting purposes only. They will then be deleted. If you tick the consent box, your name and email address will be added to the marketing database appliable to the boat you have booked. We will send you information about that boat's future trips or activities on an ocassional basis. Each email will include simple details of how to opt out again. If you book trips on more than one boat, you will need to opt out of each mailing list separately. The marketing list will not be shared with any other organisation at any time.
  10. Our office in Devizes can be contacted on 01380 721279 (Monday-Friday 9am-4:30pm)
  11. If you wish to contact us by email, please send to

COVID Precautions

The boat is a Covid secure environment and your help is sought to keep it secure. The measures detailed here apply to every member of your group.

Thank you for your co-operation.

Website Usage

  1. All bookings made through this website are subject to these conditions.
  2. The booking process uses Cookies to manage your booking. These are deleted once the booking process is completed. If you do not wish us to store cookies on your device, please use an alternative booking method.
  3. The booking process uses a security feature called reCaptcha, which is ownded by operated by Google. Google require us to obtain consent to any data collection, sharing and usage that takes place as a consequence of our use of Google products. Use of the bookings system implies that you consent to the storing and accessing of cookies or other information on the end user's device where such activity occurs in connection with a product to which Google's policy applies.